Visit Us
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Support
hello@hlxltd.com
Frequently Asked Questions
What are your delivery times?
We deliver within 3-5 business days across the UK and major districts in Istanbul.
Can I schedule a vet consultation?
Yes, consultations can be booked via our dashboard or by contacting support.
Last updated: 28 April 2026
Privacy Policy
Last updated: 28 April 2026
At HEX, we are committed to protecting the privacy of our pet parents. We only collect essential information required to process your pet care orders and provide veterinary support. Your data is stored securely and never shared with unauthorized third parties. For UK residents, we comply with standard data protection regulations.
Terms & Conditions
By using HEX services, you agree to our curated pet care standards. Orders are subject to availability and veterinary approval where medical products are involved. We aim for transparency in all UK and Istanbul operations. Cancellations must be made 24 hours in advance for coaching sessions.
Send a Message
UK Office
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email Us
hello@hlxltd.com
Frequently Asked Questions
Do you deliver to both UK and Turkey?
Currently, our physical support services and local deliveries are optimized for Istanbul, while our administrative base and digital support operate from the UK.
How do I schedule a veterinary consultation?
You can book directly through our wellness coaching portal or send us a message via the form on this page for specific medical inquiries.
Common Questions
Do you ship pet care products to Istanbul?
Yes, we ship our full range of curated pet healthcare products directly to Istanbul. We handle local logistics to ensure your companion's essentials arrive safely and promptly.
How often should I schedule a veterinary consultation?
We recommend a comprehensive wellness check at least once a year for adult pets, and twice a year for senior companions. However, specific needs may vary based on your pet's health history.
What is HEX's return policy for pet care products?
We accept returns on unopened and unused products within 30 days of delivery. For health and safety reasons, we cannot accept returns on opened medications or prescription diets.
How do I contact HEX support from Istanbul?
Our Istanbul-based team and UK headquarters are available via email at support@hex.pet. You can also use the contact form on this page for quick assistance with orders or pet care questions.
Last updated: 28 April 2026