Terms & Conditions
Last updated: 28 April 2026
1. Introduction
Welcome to HEX. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. These terms govern your relationship with HEX, a pet care provider headquartered in the United Kingdom with operational hubs in Istanbul.
2. Professional Veterinary Advice
While HEX provides vet-curated products and expert support, the content on this website is for informational purposes only. It does not replace professional veterinary medical advice, diagnosis, or treatment. Always seek the advice of a qualified veterinarian regarding your pet's health conditions.
3. Orders and E-commerce
All orders placed through our platform are subject to availability and acceptance. We reserve the right to refuse service or cancel orders at our discretion. For orders managed through our Istanbul operations, UK consumer protection laws apply in conjunction with local delivery regulations.
4. Cancellations and Refunds
You may cancel your order before it has been dispatched. Once an order is in transit or delivered, our standard refund policy applies. Perishable healthcare items or customized wellness products may be subject to specific return restrictions due to safety and hygiene protocols.
5. Liability and Governing Law
HEX shall not be liable for any indirect damages resulting from the use of our services. These terms are governed by the laws of the United Kingdom. Any disputes arising shall be subject to the exclusive jurisdiction of the UK courts.