Privacy Policy
Last updated: 28 April 2026
1. Data Collection in UK and Istanbul
HEX operates within the United Kingdom and Istanbul, adhering to strict data protection standards (including UK GDPR). We collect minimal information necessary to provide pet care products and support, including your name, contact details, and location for delivery logistics.
2. Pet Profile Storage
To offer personalized care, we store profiles for your pets. This data is used exclusively to recommend appropriate healthcare products and veterinary-curated essentials. You retain full control over this information and can request deletion at any time.
3. Payment Security & Support
All financial transactions are encrypted and processed via secure third-party gateways. HEX does not store sensitive card details. For any privacy queries or to discuss your data, please contact our dedicated support team at support@hex.pet.
Terms & Conditions
Last updated: 28 April 2026
Services & Products
HEX provides a platform for veterinary-curated products. While we bridge the gap between advice and essentials, our digital consultations do not replace in-person emergency veterinary care. Products are shipped from both UK and local Turkish hubs to ensure efficiency.
Order Fulfilment
Orders are subject to availability. HEX reserves the right to cancel orders if supply constraints arise. Delivery times vary by region (UK vs Istanbul) and will be clearly communicated at checkout.